Troubleshooting a social journey with ForgeRock Identity Cloud: Step by step approach

In this blog, we suggest a step by step approach to troubleshooting issues with a social journey. Although it will not solve all of your issues, it should catch a few common ones.

Step 1: Check for common issues in the configuration

Step 2: Check if an ID Token is returned

Step 3: Ensure you understand the transformation scripts

Step 4: Check the journey and node configuration

Step 5: Check the ObjectAttributes generated in the shared state

  • Watch this short video on ObjectAttributes in the shared state (4:03min):

Step 6: Check which node in the journey is failing

Step 7: Analyse logs