Troubleshooting a social journey with ForgeRock Identity Cloud: Step
Author: |
Nathalie Hoet |
Created at: |
Feb 2023 |
Updated at: |
Feb 2024 |
In this blog, we suggest a step by step approach to troubleshooting issues with a social journey. Although it will not solve all of your issues, it should catch a few common ones.
Step 1: Check for common issues in the configuration
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Read the Understanding the social journey and solving common issues blog in the Troubleshooting a social journey with ForgeRock Identity Cloud series.
Step 2: Check if an ID Token is returned
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Watch the Did the social provider return an ID token? video in the Troubleshooting a social journey with ForgeRock Identity Cloud series (7:05min).
Step 3: Ensure you understand the transformation scripts
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Watch the Processing the ID token returned from a social provider video in the Troubleshooting a social journey with ForgeRock Identity Cloud series (14:29min).
Step 4: Check the journey and node configuration
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Watch the Checking the journey and node configuration video in the Troubleshooting a social journey with ForgeRock Identity Cloud series (14:57min).
Step 5: Check the ObjectAttributes generated in the shared state
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Watch this short video on ObjectAttributes in the shared state (4:03min):
Step 6: Check which node in the journey is failing
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Watch the Finding the node that failed video in the Troubleshooting a social journey with ForgeRock Identity Cloud series (10:18min).
Step 7: Analyse logs
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Watch an example on using this step by step approach and analysing logs to troubleshoot a failing social registration:
Social registration troubleshooting walkthrough (11:49min)